Fire Safety & Access Ireland FSAi

Privacy Policy

Privacy Policy – Fire Safety & Access Ireland

Effective Date: 7 July 2025

  1. Website Owner and Contact Details

This Privacy Policy explains how Fire Safety & Access Ireland (trading under TSCOL Limited) collects, uses, and protects personal data through its website:

https://fsaireland.ie   (referred to as “the website”)

Fire Safety & Access Ireland   (referred to as “FSAi”, “we”, “us”, “our”)

We are committed to ensuring your personal information is protected in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

If you have any questions or concerns about how we use your data, please contact us:

Email: info@fsaireland.ie
Phone: +353 (0)53 9261826
Post: Data Protection Officer, Fire Safety & Access Ireland, Wexford Enterprise Centre, Kerlogue, Wexford, Ireland.

  1. Your Consent

By using this website or submitting your information to us, you consent to the collection and use of your personal data as described in this Privacy Policy. If we make changes to the policy, we will post the updated version here. Please check back frequently to see any updates or changes to our privacy policy.

  1. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent – when you opt in to communications or services.
  • Contractual necessity – to fulfil a request or service.
  • Legal obligation – when required by law.
  • Legitimate interest – for certain marketing, service optimisation, or operational purposes.

  1. Use of Cookies

Our website may use cookies to improve user experience. A cookie is a small file stored on your device that helps us remember your preferences and analyse website traffic.

You can manage cookie preferences via your browser settings. However, disabling certain cookies may impact site functionality.

For full details, please refer to our Cookie Policy.

  1. What Information We Collect

We may collect the following types of personal information:

  • Name
  • Email address
  • Phone number
  • Postal address
  • IP address and browser/device details
  • Information submitted through forms, surveys, or direct enquiries
  • Information about how you use our website, products, and services

We may also collect non-identifying data for analytics and performance purposes.

  1. How We Use Your Information

We use your personal data to:

  • Respond to your enquiries
  • Provide and manage our services
  • Communicate important updates or offers (with your consent)
  • Manage bookings, payments, or applications
  • Maintain records for training, certification, or compliance
  • Analyse site traffic and user behaviour to improve performance

Where appropriate, your information may be stored securely in our CRM systems.

  1. Disclosure to Third Parties

We may share your information with trusted third parties for the following purposes:

  • Processing payments (e.g. secure payment gateways)
  • Course certification and accreditation
  • IT and cloud-based service providers (e.g. CRM, email systems)
  • Regulatory bodies, if legally required

We do not sell or rent your data. Any sharing is limited to what is necessary and compliant with data protection laws.

  1. International Data Transfers

If personal data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards are in place, such as Standard Contractual Clauses or compliance with approved adequacy decisions.

  1. Data Accuracy and Retention

We aim to keep all personal data accurate and up to date. You can contact us at any time to update your details.

We retain data only as long as necessary for service delivery, legal compliance, or our legitimate interests. Typically:

  • Customer data is kept for up to 5 years
  • Financial data (e.g. card details) is deleted after processing
  • Marketing data is regularly reviewed and deleted upon request
  1. Your Rights Under GDPR

You have the following rights in relation to your personal data:

  • Right of access – to request a copy of your data
  • Right to rectification – to correct inaccurate data
  • Right to erasure – to request deletion of your data
  • Right to restriction – to limit how we use your data
  • Right to data portability – to receive your data in a portable format
  • Right to object – to stop direct marketing or certain processing
  • Right to withdraw consent – at any time where consent is the basis
  • Right not to be subject to automated decision-making (where applicable)

Requests can be made by emailing info@fsaireland.ie. We aim to respond within one month.

  1. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect data from children. If we learn that we have inadvertently collected personal data from a minor, we will take immediate steps to delete it.

  1. Complaints

If you have any concerns about how we handle your data, please contact us first at:

Email: info@fsaireland.ie
Phone: +353 (0)53 9261826

You also have the right to lodge a complaint with the Data Protection Commission:
Website: https://www.dataprotection.ie
Email: info@dataprotection.ie
Phone: +353 (0)761 104 800